Table of Contents

Question

How do I un-void an order that was aaccidentally voided?

Answer

Unfortunately, Cyrious does not allow you to directly "unvoid" an order.

This is an administrative control point and there is no work-around to "recapture" the invoice number. The only alternative is to create a new order with the same items.

Steps

  1. Open the voided order.
  2. Clone and save new order.

Steps for voided orders that had a payment

  1. If there was a payment on the order, go to the original order
  2. Click the Payments button
  3. Click the Apply Credit button
  4. If there is a credit there that equals the original payment, you will need to apply the credit to the new order
  5. If there is no credit, you will need to enter the payment again. Be sure to check the payment method of the original payment in the Order's Payment History