This is caused by a problem writing to the database. It is usually related ton either networking issues or interface between Cyrious and Windows

1. Get order number from customer
2. View order in SMS - confirm Totals tab is missing payment, but payment is showing in the Payment History and Adjustment History in the History tab
3. Confirm Payment History does not show payment coming out (See Resolution 3)
4. Get everyone out of Cyrious and backup the database
5. Open the DBBrowser
6. Confirm payment is in the GL table by filtering - OrderID = XXXXX (see Resolution 2 if not there or if amount show being transferred to customer credit)
7. Add payment amount to the Order table in the TotalPayments field
8. Reduce down the BalanceOutstanding field in the Order table accordingly

1. Get order number from customer
2. View order in SMS - confirm Totals tab is missing payment, but payment is showing in the Payment History and Adjustment History in the History tab
3. Confirm Payment History does not show payment coming out (See Resolution 3)
4. Get everyone out of Cyrious and backup the database
5. Open the DBBrowser
6. Confirm payment is in the GL table by filtering - OrderID = XXXXX
7. IF payment is not in the GL table do the following steps:
   1. Remove payment info in the Adjustment, and Payment tables (copy the date and save to a notepad)
   2. Reopen Cyrious
   3. Have customer reenter payment (confirm success)
   4. Close Cyrious and SSLIP
   5. Backdate the payment info in Adjustment, GL, and Payment tables

If the Payment History shows the payment coming out, do the following:

1. Open the Customer record
2. Go to the History tab
3. Scroll down in the Payment History and look for the Payment coming out of the order
4. Confirm you see the payment going into Customer Credit (Order of 0 with the payment amount)
5. Go to the Financal tab and confirm the customer has the credit for atleast the amount of the payment
6. Go to the Payment window
7. Select the Apply Credit button
8. Apply the credit back to the order