Show pageOld revisionsBacklinksBack to top This page is read only. You can view the source, but not change it. Ask your administrator if you think this is wrong. CKG Edit ====== ====== ===== Severity ===== **High**. Normally new users can't consistentally use SMS until this resolved. ===== Possible Root Cause(s) ===== ===== Resolution ===== - Check the Power Management settings on all computers that have Cyrious installed on them. - Right click on My Computer. - Select Properties. - Click on the Hardware tab. - Click on the Device Manager button. - Click the plus in front of Network adapters. - Double click on anything that opens below Network adapters. - Click the Power Management tab. - Uncheck any and all checkboxes. - Close the two pop-ups. - Right click on an open spot on the desktop. - Select Properties. - Click on the Screen Saver tab. - Click the Power button. - Ensure that the "Turn off hard disks:" and "System standby:" are set to "Never" on the Power Schemes tab. - Click the Hibernate tab. - Uncheck the Enable hibernation checkbox. - Check the Firewall. - Click Start. - Select Control Panel. ### Switch to Classic view if in Category view if necessary. - Open the Windows Firewall. - Turn off. - Close both pop-ups. - Test this to see if it resolves the issue. - If not, try turning off any Anti-Virus on all computers.