Show pageOld revisionsBacklinksBack to top This page is read only. You can view the source, but not change it. Ask your administrator if you think this is wrong. CKG Edit ====== ====== ===== Error Message ===== Security Device Expired ===== Explanation of Error ===== The authorization date for the security device has expired or the key information got corrupted and needs to be reset. ===== Severity ===== **High**. All users are down and can't access the program. ===== Possible Root Cause(s) ===== The customer may have a pending balance or its the initial time from when you first purchase the program. ===== Resolution ===== 1. Check the customers record to see if they still have a balance outstanding. 2. If not then reauthorize key permanently. 3. Connect to customer's server machine. 4. Log into SSLIP. 5. Go to "Dongle Administration." 6. Open the Tech Utility and go to the 'SSLIP Codes' section. 7. Input the customer key number and set expiration date to permanent or for a set period. Depending on what you found out about their balance. 8. Insert generated code into their authorization box. 9. Reauthorize key. 10. Test by logging into software. ===== Version Information ===== * Reported : __/__/20__ * Version(s): * Fixed in :