Show pageOld revisionsBacklinksBack to top This page is read only. You can view the source, but not change it. Ask your administrator if you think this is wrong. CKG Edit ==Explanation== Customer forgot password ==Resolution== - Ask customer what time it is at their office - Get the Old Backdoor passcode from the Tech Utility for the appropriate time - Navigate the customer to Mgmt>Set-Up>Change Passwords - Give them the backdoor passcode - Tell them to click the edit button on the right - Have them enter a new 4 character password and reenter it in all the fields they need