Show pageOld revisionsBacklinksBack to top This page is read only. You can view the source, but not change it. Ask your administrator if you think this is wrong. CKG Edit ====== ====== ===== Explanation ===== This error usually indicates a bad Marketing installation or an invalid file path for the reports. See Resolution 3 for Windows 7 issue ===== Resolution 1 (SMS V2000) ===== - Make sure no instances of Marketing are running. - Browse to POS directory. - Rename current Marketing.exe to OLD_Marketing.exe - Download new Marketing.exe file to their machine. - Retest Marketing report. ===== Resolution 2 (SMS V8.x) ===== - Navigate to C:\Program Files\Cyrious\SMS - Rename the Reports folder to "_Reports" - Open Cyrious - Navigate to the Mgmt>Set-Up>Machine Setup> - Select System Paths - Click the Edit button - Remove the "Reports" path - Click Save - Test by opening Marketing - this should create a new Reports folder in the SMS folder and allow Marketing to open ===== Resolution 3 ===== - Error occurs when accessing Modifiers in SMS on a Windows 7 machine where the Cyrious server is an XP machine #Presently we believe that the problem is related to the interaction between the Windows XP server and 7 client - Have Customer test to see if they can access the modifiers on a different client or the server - Explain there is no resolution at this time ===== Resolution 4 ===== 1. Check to see if any antivirus programs are installed on the problem machine. 2. Completely uninstall the antivirus program (even if they are expired) ===== =====