Show pageOld revisionsBacklinksBack to top This page is read only. You can view the source, but not change it. Ask your administrator if you think this is wrong. CKG Edit ====== ====== ===== Explanation ===== Usually caused by either corruption or a conversion of a customer, where the Primary and Collections contact info is lost or never entered. ==Resolution== - Navigate to the Company. - Select the Contacts tab. - Make sure Primary and Collections contacts are present. - If not, Edit Customer and make sure ther's one Primary and Collections contact. - Save the Customer. - Preview order again. - If Primary and Collections contacts are present. - Edit the Customer. - Select different Contact as the Primary and Collections contact. - Save the Customer. - Edit the Customer. - Select the original Contact as the Primary and Collections contact. - Save the Customer. - Preview the order again.