=Error Message=

=Explanation of Error=

=Severity=

High / Low

=Tier 1 Actions=

1. Close all copies of SMS and the SSLIP
2. Check Computer Management to confirm that no files in the ..\Cyrious$\SMS hierarchy are open. If they are, close them.
3. Confirm you have the correct Data folder by looking at the modified date of the files in the data folder.
4. Backup the Database by
   • Right-clicking on the Data folder
   • Choosing Send To | Compressed File.
   • When complete, name the file “Data YYYY-MM-DD xx.zip”, as in “Data 2015-03-18 JB.zip” where “xx” are the technicians intials
   • Move the back up to the ..\Cyrious$\SMS\Tech Backups folder. Create the folder if it does not exist.
6. Run the following queries to ….

code format="SQL"

;

</code>

1. … continue
2. If problem still exists, … Elevate to Tier 2 Support.
3. Restart the SSLIP and SMS
4. Run SMS

=Task Information=

• Last Updated: ___/2015
• Created By:
• Verified By:
• Applies to All Versions / Version 8.9+, Version 8.6+, SMS 2000+