Show pageOld revisionsBacklinksBack to top This page is read only. You can view the source, but not change it. Ask your administrator if you think this is wrong. CKG Edit ====== Support Department Policies ====== ===== Mandatory Overtime ===== Mandatory Overtime is necessary at times to meet the needs of our customers. ===== When Control queue is above zero. ===== * When closing for the day, if the queue is not zero all techs will be required to work overtime the next day. * All techs come in 30min early and stays 1 hour late. * Late tech comes in 1hr 30min early. ===== Cleaning Up Customer's Desktop ===== Before logging out of a customers desktop, be sure to: * Close all windows that were opened by you. * Remove all files that were added to the desktop by you. * Ensure that the Tech Utility is deleted. ===== Transferring Tickets to Other Departments ===== When transferring tickets to other departments, close the Support Ticket and open a new ticket in the new department. * Create the new ticket for the other department (i.e., Start-up, IMP, Dev, etc) * Enter the new ticket number into the notes of the Support Ticket and note that you are transferring the ticket to the other department. * Complete and Close the Support Ticket * Note: Be certain that the ticket should be transferred. If not sure, ask the Support Manager.