Show pageOld revisionsBacklinksBack to top This page is read only. You can view the source, but not change it. Ask your administrator if you think this is wrong. CKG Edit ===== Explanation ===== This issue is caused by an automatic update from [[https://support.microsoft.com/en-gb/kb/3102429|Windows KB3102429]] which causing issues with any Arial fonts utilized on Crystal Reports. This is a wide-spread problem that is affecting all computer systems and users of Crystal Reports and is not unique to Cyrious Control or SMS. Reinstalling the Arial fonts will correct this issue. ===== Resolution ===== - Download the following TrueTypeFonts to the desktop of the computer unable to save a PDF or email a non corrupted PDF <html><div style="margin-left: 20px;"> {{ :ariali.ttf|}}{{ :arialbi.ttf|}}{{ :arialbd.ttf|}}{{ :arial.ttf|}} </div></html> - Right click on the font(s) (individually or as a group) - Click Install - Follow the steps to install - Test to see if you can now save a PDF document //NOTES:// - //If you are using terminal server with SMS or Control; Rebooting the terminal server may be required to apply the font change to the cache.// - //You may also try uninstalling Crystal Reports drivers and re-install the correct version for the version of Control being used. Then re-install the fonts again.// ==== Alternate Resolution ==== If installing the fonts does not resolve the issue, you may uninstall Windows Update KB3102429 and hide it from future updates so it is not automatically re-applied. To uninstall Microsoft KB3102429. - Go to the Windows Control Panel. - Select Programs and Features. - On the left, click View installed updates. - Locate KB3102429 and uninstall this update. - After restart of the computer, go to the Windows Control Panel. - Select Windows Update. - Locate the section labeled "xx important updates are available" and click the link to view all unapplied updates. - Locate KB3102429 in the list and right-click on the update. - Click on Hide Update. This will prevent the update from automatically installing again in the future. <html><div style="margin-left: 20px;"> {{::windows_update_kb3102429.png?nolink&|}} </div></html>