windows_64bit_pestartprint_error [Support]

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==Explanation==



Occasionally the standard crystal install fails to remove and relocate certain dll files. This should resolve the issue.



===== Resolution =====
  - Install the Crystal 8.5 DLL files to the C:\WINDOWS\SYSWOW64\ folder.{{ :crystal_8.5_windows_x64.zip|}}



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  - Register the DLL to the C:\WINDOWS\SYSWOW64\ folder. Be sure you do not register them to the SYSTEM32 folder.



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  - After you have installed the Crystal 8.5 DLL files and registered them delete the following files:
    * C:\WINDOWS\SYSWOW64\crxf_pdf.dll
    * C:\WINDOWS\SYSWOW64\u2ddisk.dll
    * C:\WINDOWS\SYSWOW64\ExportModeller.dll
    * C:\WINDOWS\SYSWOW64\crtslv.dll
  - Un-register the DLL files by executing the commands below within a command prompt or batch file. Download, unzip and run: {{ :unreg.zip|}}
    * REGSVR32 /u /s "C:\WINDOWS\SYSWOW64\crxf_pdf.dll"
    * REGSVR32 /u /s "C:\WINDOWS\SYSWOW64\u2ddisk.dll"
    * REGSVR32 /u /s "C:\WINDOWS\SYSWOW64\crtslv.dll"
    * REGSVR32 /u /s "C:\WINDOWS\SYSWOW64\ExportModeller.dll"
  - Install the Crystal Update.exe installation {{ :crystalupdate.zip|}}. After this installation is complete, confirm the following files are present on the system.
    * C:\WINDOWS\CRYSTAL\crxf_pdf.dll
    * C:\WINDOWS\CRYSTAL\u2ddisk.dll
    * C:\Program Files (x86)\Seagate Software\Shared\crtslv.dll
    * C:\Program Files (x86)\Seagate Software\Shared\ExportModeller.dll
  - Register the 4 files above by executing the commands below within a command prompt or batch file. Download, unzip and run: {{ :reg.zip|}}
    * REGSVR32 /s "C:\WINDOWS\CRYSTAL\crxf_pdf.dll"
    * REGSVR32 /s "C:\WINDOWS\CRYSTAL\u2ddisk.dll"
    * REGSVR32 /s "C:\Program Files (x86)\Seagate Software\Shared\crtslv.dll"
    * REGSVR32 /s "C:\Program Files (x86)\Seagate Software\Shared\ExportModeller.dll"



==See Also==
  * Backlinks [[include_pagepage_componentbacklinks|include page="{$page}" component="backlinks"]]