Issue

This can happen if Production Terminal has a cached copy of your Store Logo that it is unable to update or unaware that it is out of date.

Resolution

Confirm Proper Settings for Production Terminal

  1. From the server, locate the path to the Production Terminal install folder.

By default this path will likely be **C:\Program Files\Cyrious\Production Terminal\**

  1. Open Control.
  2. Navigate to Setup | System Setup | Production Terminal Options.
  3. Click the Edit button on the right side toolbar.
  4. Ensure the check box for Enable Production Terminal is checked.
  5. Ensure the Folder Path: field has the proper setting. This path should be pointed to the PTSSLIPShare folder located within the Production Terminal install folder.

By default this path will likely be **C:\Program Files\Cyrious\Production Terminal\PTSSLIPShare\**

  1. Browse to the Image folder for Production Terminal.

By Default that folder is located under **C:\Program Files\Cyrious\Production Terminal\PTSSLIPShare\Image\**

  1. Locate and delete the file StoreImage.bmp

Confirming the Problem has been Resolved

  1. Shut down the Cyrious SSLIP. Any time you make configuration changes to Production Terminal a restart of the Cyrious SSLIP is required.
  2. Restart the Cyrious SSLIP.
  3. Launch Production Terminal to confirm the store logo is showing properly.
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