First Steps to take:
- Log out of Control and back in.
- Restart Computer.
- Restart the SSLIP and Chapi.
- Restart your Server then the SSLIP and Chapi.
Depending on how your network was set up, you may need to log into your server after a Windows Update.
If you are unable to resolve the issue
- When you have a tech issue that was not resolved by doing the above steps in consecutive order, please document the issue.
- Save screen shots of any error messages and steps taken that before issue/error occurred.
- Contact Technical Support at support@cyrious.com or 225-752-2867.
Tech support will ask you questions that may include the following:
- What are the steps that brought on the issue?
- What is the error message you are getting?
- How long have you been having the issue?
- Were there any changes made recently on your computer, server or network?
- Does this happen to any other user? Does this happen on any other computers?
- Which version of Control are you running? Help > About Control > Version.
Connectivity troubleshooting
- Have your IT person/company check your network speeds and Windows Event Viewer.
- Have your IT person/company ping other machines over the network by DNS or IP address.
- Is your Anti-Virus or Firewall blocking Control or associated services?
Email troubleshooting
- Your system/company email was set up in: System Setup > General > Email Options.
- If an individual user changed their email settings, these will be the settings for the individual user. Setup > User Options > Email Option.
Tech support will ask you questions that may include the following:
- When did the problem start and how often does it occur?
- Have you been successful emailing to yourself or any other email address?
External exception error messages
- Open an internet browser and search for the External exception error including the error number, these could be related to your operating system, your network or your hardware.
Printer Issues
- Is your printer turned on, plugged in and the cable connected properly?
- Can you print from other software?
- Is the printer a Network or Local printer?
- Have you or anyone else ever been able to print to the specified printer?
Other Resources:
[[http://control.cyriouswiki.com/Control+Recommended+%26+Minimum+Computer+Hardware+Specifications|Hardware Specs]]
[[http://private.cyrioussoftware.com/training/updatecontrol.aspx|Updating Control]]
[[http://@control.cyriouswiki.com/home|Cyrious WIKI]]
[[http://@control.cyriouswiki.com/control_release_notes|Release Notes on the Cyrious WIKI regarding known bugs, fixes and new features and enhancements]]
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