Explanation
When Cyrious prints additional pages for Invoices/Estimates and the additional page is blank except the header and possibly the footer, it is usually caused by a field that has additional carriage returns. They are usually located in the notes fields; however, can be a global issue.
Resolution 1 (for a specific order/estimate)
- Edit the order
- Check the Description, Text, and Production Notes in the Products tab to ensure there are no extra blank carriage returns
- Also check the Order Notes in the Notes tab
Resolution 2 (for all Orders and Estimates)
- Go to Mgmt>Accounting>Set-Up>Payment Terms
- Check each Term's “Message for Invoice:” field for an extra carriage return
Resolution 3
- Reinstall the Crystal Reports drivers.
- Ensure the are installed to the proper location without any extra copies of the files present.
Note
See Service Ticket 158585
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